Privacy Policy (UK & London Compliant)
1. Introduction
Knightline is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect:
Name
Email address
Phone number
Pickup & drop-off locations
Flight details
Payment and booking information
Communication records
3. How We Use Your Data
We use your information to:
Process bookings and payments
Provide chauffeur services
Communicate service updates
Improve customer experience
Comply with legal obligations
4. Lawful Basis for Processing
We process personal data based on:
Contractual necessity
Legal obligations
Legitimate business interests
Your consent (where applicable)
5. Data Protection & Security
We apply appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
6. Sharing Your Information
We do not sell or rent personal data. Information may be shared only:
With trusted partners essential to service delivery
When required by UK law or authorities
7. Cookies
Our website may use cookies to improve functionality and user experience. You may manage cookies through your browser settings.
8. Data Retention
Personal data is retained only for as long as necessary to fulfil service and legal requirements.
9. Your UK GDPR Rights
You have the right to:
Access your personal data
Request correction or deletion
Object to data processing
Withdraw consent for marketing communications
10. Third-Party Links
Knightline is not responsible for the privacy practices of external websites linked from our site.
11. Contact Information
For data protection or legal queries, contact:
Knightline Chauffeur Service
📧 info@knightline.co.uk
Terms And Conditions For Passenger
1) Luggage: Standard First or Business Class bookings allow for 1 checked bag and 1 personal item per guest if you are travelling with excess or oversized items like golf clubs or foldable wheelchairs you must upgrade to a business VAN/SUV or specify your items during booking to ensure they can be transported safely.
2) Cancellation Policy:
Passenger Can cancel or Modify booking for free up to 60 Minutes before the scheduled pickup time.If you Cancel with less than 60 minutes remaining you will be charged 100% of the full fare.All Cancellations must be made via Knightline Chauffeurs website.
3) Wait Time:
Airport Includes 60 Minutes of Complimentary Wait time.
Standard Pickups and Train Stations include 15 Minutes of complimentary wait time.after which per minute surcharges apply until the Chauffeur departs.
4) Pets & Animals:
Pets must be agreed upon during booking and must be fully secured in a closed transport box.
5) No Show Rule:
If you Fail To appear after the complimentary waiting time has elapsed the ride is categorized as a no-show and you will be charged the full fare.
Terms & Conditions For Driver
1) Vehicle Requirements:
Vehicles must be pristine,smoke-free undamaged and meet strict criteria. Knightline Chauffeurs’s primary classes include Business Class(Mercedes E Class) nad First Class (Mercedes S Class).
2) Dress Code:
Drivers are required to dress in accordance with the Knightline’s Professional Chauffeur Dress code which typically includes business or fromal attire.
3) Waiting & No Show Policy:
For Airport pickups chauffeurs must be generally wait up to 60 minutes.If a passenger no-show drivers must wait out the booked hours or designated time and call Knightline before leaving to guarantee the full payment.
4) Cancellation policy:
If a Passenger cancels less than one hour before the scheduled pickup drivers are compensated for a significant percentage of the fare.